FREQUENTLY ASKED QUESTIONS


I HAVEN'T RECEIVED MY PRINTABLE UPGRADE VOUCHER YET. WHERE IS IT?

In addition to your PayPal receipt you will receive another e-mail containing a printable upgrade voucher. Please allow up to 5 business days for this email to arrive. If you lose or do not receive the voucher before your show date, simply print out your PayPal e-mail confirmation and use it as a replacement.

WHERE ARE MY MEET & GREET PHOTOS?

You can download your pohtos HERE

WHAT ARTISTS ARE PARTICIPATING IN THE VIP EVENT?

Falling In Reverse, Issues and Motionless In White

HOW DOES THIS WORK?

Once you arrive at VIP check-in and are escorted into the concert venue, you'll be given all the items included with the package. Each of the 3 bands will be set up at their own individual photo stations. You'll step up to the first band, meet them and then take a photo. Then you'll do the same for the next 2 bands. The raffle drawing to win a backstage tour will normally take place from the stage after the second band plays.

MY VIP VOUCHER HAS THE WRONG NAME ON IT. WILL THIS BE AN ISSUE?

The name on the voucher will not be an issue. We understand that often times parents are buying these for their kids or other situations arise. All you need to do is bring a copy of your upgrade voucher to VIP check-in and there you will receive your items. (Note: if you misplace or lose your voucher, the original PayPal receipt can act as a replacement)

IS THERE AN AGE LIMIT FOR THE VIP EVENT?

The VIP event is all ages. However, some concert venues impose their own age restrictions. Please check your local venue's age policy before purchasing a VIP upgrade.

CAN I ACCOMPANY A MINOR TO THE VIP EVENT?

You are allowed to accompany a minor, but you MUST at least have a general admission ticket to the concert. Otherwise the venue will not allow entry into the building. Please note that you will not be allowed to take part in the Meet & Greet ect. without purchasing an upgrade.

WHAT TIME IS VIP CHECK-IN FOR MY SHOW?

Check-in time are posted below.

DATE CITY CHECK-IN
JAN 13 TEMPE, AZ 3:30PM
JAN 14 LOS ANGELES, CA 3:00PM
JAN 15 LAS VEGAS, NV 3:00PM
JAN 17 SAN ANTONIO, TX 3:30PM
JAN 18 HOUSTON, TX 3:30PM
JAN 19 DALLAS, TX 3:30PM
JAN 21 OKLAHOMA CITY, OK 3:30PM
JAN 22 NASHVILLE, TN 3:00PM
JAN 24 ATLANTA, GA 3:00PM
JAN 26 RICHMOND, VA 3:30PM
JAN 27 NEW YORK, NY 3:00PM
JAN 28 PHILADELPHIA, PA 3:00PM
JAN 29 SILVER SPRING, MD 3:00PM
JAN 31 BOSTON, MA 3:00PM
FEB 01 PITTSBURGH, PA 3:30PM
FEB 02 CHICAGO, IL 2:00PM
FEB 03 ST. LOUIS, MO 3:00PM
FEB 05 DENVER, CO 3:00PM
FEB 06 SALT LAKE CITY, UT 3:30PM
FEB 08 SEATTLE, WA 3:30PM
FEB 09 PORTLAND, OR 3:00PM
FEB 11 SAN FRANCISCO, CA 3:30PM
FEB 12 SAN DIEGO, CA 3:00PM


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Still have questions? E-mail support@flysouthvip.com